We offer a hassle-free 30-day return policy for a full refund, provided that the watch is unused and in its original packaging. If for any reason you need to initiate a return, simply contact us via email at info@tocgwatches.com or call us at +919342951084, and our friendly customer service team will guide you through the process.

Your shipment will be delivered within 5 to 7 working days after you place your order. To ensure your order reaches you promptly and in pristine condition, we leverage air freight services and collaborate with renowned courier partners such as, DHL. Rest assured, your satisfaction is our priority, and we leave no stone unturned to fulfill it.

We proudly stand behind the quality of our watches with a comprehensive one-year warranty against any manufacturing defects. Should you encounter any issues within this period, simply reach out to us via email at info@tocgwatches.com or call us at +919342951084. Our dedicated support team will be readily available to assist you and ensure that your concerns are addressed promptly and effectively.

The customer has to email us at info@tocgwatches.com with the issue and pictures, our team will review the email and will revert back. Once we confirm, the customer has to ship the product to us so we can service it or replace it if the defect is unserviceable. Customers should bear the cost for shipping the product back to us and we will bear the cost of shipping the watch back to the customer.